Hi I’m Qian

a product designer who’s spent 8+ years untangling messy problems, mostly in healthcare

Less Clipboard, More Care

I transformed athenahealth’s legacy self check-in into a modern, mobile-first experience: simple enough for any patient, flexible enough for every practice.

Enhanced Self Check-In is used in more than one-third of eligible appointments across athenaOne, a network that serves about 1 in 5 Americans.

Patient experience
Mobile web
Pattern library

Explore the case study

Designing Patient Conversations

I led end-to-end design for athenahealth’s two-way patient messaging product, from research to the patient and staff screens. It’s now in beta with 120+ practices.

AI-driven
0 to 1
Desktop

Explore the case studyPassword protected